Ordering online was fine but the courier used was a nightmare. The product arrived late and the box looks knackered. The customer has no choice in courier so ultimately it's the responsibility of the supplier to ensure the product arrives correctly. Nuts & Bolts don't seem particularly bothered. I'll shop elsewhere next time.

First order from this company, bought Hikoki 36v saw. was a good price with free quick delivery. Would use again.

DON.T BUY ANYTHING FROM THESE COWBOYS CUSTOMER SERVICE IS DIABOLICAL Purchased 2 drills nearly 2 months ago and they were left in my front garden by DPD, because no one was in. They were stolen by the time i got home. I went back to Nuts and Bolts and they have done nothing, blaming me for putting on my DPD account "leave with my Neighbour at 67"

Great service as usual, very knowledgeable staff.

Knowledgeable staff, courteous and prompt service.

I've been looking for drywall screw gun and I found N&b on Google shopping. They had best price for model I was looking for so I bought it. Then I realised I bought wrong model and placed order for the correct model. I contacted customer support ant they been absolutely amazing and very helpful with every single question I had. They had promotion free festool battery for purchasing eligible power tool so I saved around £200 compared to a Toolstation and I even get free battery worth of over £100 for free with my purchase. I recieved my order next day and I'm very happy I choose this store. I will recommend them to everyone I know and definitely buy more tools from them. Thank you N&b team for your help

Thank you for going over and beyond for making up for DX Delivery bad service. Waited in all day Monday tried tracking my order but was showing expected delivery Monday.; so phone DX late afternoon to make sure it was being delivered to eventually being told it had been damaged and to phone N&B to inform them. I asked why they had not notified them and why I had not be informed. It was bad enough wasting a day but to think that if I had not phoned them I may have wasted another day. When I phoned N&B to inform them of the conversation I had with DX and that I had ordered with them originally so I would have the order by Tuesday. They did no more and stated they would send it out straight away with a different carrier. Amazingly the item arrived the next day before 9.30 am and in one piece via FedEx. I hope in future N&B think about what carrier they are using. I understand goods can get damaged in transit but the carrier should have taken responsibility and sort it out with N&B not the me the customer. I will definitely be using N&B in future as I can only speak highly on the service I have received.

Every transaction I've had with this company (4 big purchases so far) has been great. Their prices on Festool are the lowest I've come across anywhere and they always deliver quickly.

After searching the Internet for the best prices on festool, I had no choice but to place my order with these guys, I received loads of helpful advise fast and professional both to my email enquires also on there web-chat. Really happy with my full experience from Start to finish, Once I ordered I was given my next day delivery slot and given a 1 hour time frame everything was packed perfectly extremely well packaged. I would confidently recommend to anyone these guys are the best, I know I’ve done the legwork Thanks Nuts & Bolts Deano

I ordered parts for Festool sanders during the COVID-19 crisis. They were helpful, quick under the circumstances and what turned up was well packaged genuine Festool parts. Well done, I will be ordering more soon.